Refund policy

Returns & Refunds Policy

We want you to be completely satisfied with your order. Please read the information below before requesting a return or refund.

Change of Mind

  • You may return unused, unopened products within 14 days of delivery
  • Products must be in resalable condition and in original packaging
  • Returns are subject to a restocking fee and return delivery costs

Contact us before returning any items so we can confirm the process and any applicable charges.

Damaged or Incorrect Items

  • Inspect all deliveries immediately upon arrival
  • Report damaged items within 7 days
  • Report missing or incorrect items within 72 hours

We may request photos to support your claim. Once approved, we’ll arrange a replacement or refund as appropriate.

Non-Returnable Items

  • Cut-to-size or customised products
  • Items damaged after delivery due to incorrect storage or handling
  • Products that have been installed or used

Refunds

  • Approved refunds will be processed within 7 working days
  • Refunds will be made using the original payment method

How to Request a Return

Email our customer service team with your order number, reason for return, and any supporting details. We’ll respond with instructions on how to proceed.

If you have any questions about your return, please contact us.

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