Shipping policy

Delivery Policy

Delivery charges are based on the total weight of your order and your delivery location.

Mainland UK & Scottish Lowlands

  • Samples only: Free
  • Up to 3kg: £5.00
  • 3kg to 14kg: £10.00
  • Over 14kg: £40.00

Estimated delivery time: 1–2 working days

Northern Ireland, Scottish Highlands & Islands, Isle of Man, Isle of Wight, Isles of Scilly and other UK offshore locations

  • Samples only: Free
  • Up to 3kg: £8.00
  • 3kg to 14kg: £20.00
  • Over 14kg: £65.00

Estimated delivery time: 2–4 working days

Delivery times are estimates. We cannot accept responsibility for delays caused by our delivery partners.

We do not currently deliver to the Channel Islands.

Collection

You are welcome to collect your order free of charge from our head office:

Greenbays Park, Carthouse Lane, Horsell, Surrey, GU21 4YP
Monday to Friday: 9:00am – 5:30pm

Choose "Store Pickup" in your cart and select a collection date.

Delivery Method

Larger flooring orders are delivered kerbside. The driver will offload as close as possible to your property, and you'll need to move the goods indoors yourself. If your address has restricted access (e.g. narrow roads, low bridges), please let us know in advance.

Missed or Failed Deliveries

If we're unable to deliver due to access issues or no one being available, a re-delivery fee may apply.

Inspecting Your Delivery

  • Check your order on arrival
  • Report missing items within 72 hours
  • Report damaged items within 7 days

Claims made outside these timeframes may not be accepted.

Storage & Acclimatisation

Store flooring in a dry, enclosed area. Keep packs sealed until installation. Allow at least 48 hours for acclimatisation before fitting.

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